Getting Started and FAQs

Graph gives engineering teams answers in seconds without leaving Slack. It analyzes GitHub, Jira, and Linear data to deliver rich, contextual insights on your schedule or on-demand. Whether you're checking out why a PR is blocked, monitoring sprint progress, or need a quick project recap, Graph goes beyond the data points to surface the full story. For more context, see Why Graph? or check out some of the Use Cases.

Graph is built in public, including how we measure quality. Read more on our public quality dashboard.

Graph is currently in beta, and available to install directly from the Slack Marketplace. During the beta period, Graph is free for all beta customers. Note that a paid Slack plan is required to use the Agent & Assistant functionality in Graph.

You’ll need Admin permissions to install apps in your Slack workspace, and on the platforms you’d like to connect (e.g. GitHub, Jira, Linear).

From the app listing in the Slack Marketplace, you’ll install Graph into your Slack workspace. Then Graph will help you get connected to data sources, like GitHub, Jira, or Linear.

You can always disconnect or change these connections from the Home tab in Graph.

We set up a quick call with every new team, so if you run into any issues, we’ll get them sorted!

There are two ways to interact with Graph:

1. Direct Messages (1:1): Chat directly with Graph without needing to mention it in every message. Find the Graph app in your Slack sidebar and click +New Chat in the upper right hand corner.
2. Channels: Mention @Graph to bring it into any channel conversation, then mention it again for each follow-up question.

A thread represents a single chat thread with Graph. Each new chat starts a fresh thread. For best results, start a new thread when shifting to a different topic, as Graph's context may drift in lengthy threads.

Yes! During the beta, you can request scheduled insights such as:

• Daily developer activity reports
• Weekly team status updates
• Repository activity summaries

These are usually set up quickly during the onboarding call, since during the beta, the ability to schedule is not yet live in the app itself. Just send us a note: beta@graphapp.ai

Your Profile is found from the Home tab. Think of it as long-term memory — add the repos, teams, projects, or priorities you care about and Graph’s insights will be exponentially more powerful.  The more context you share with Graph, the more relevant Graph’s answers will be.

Graph uses a Large Language Model (LLM) to generate insights and answers, LLMs have the potential to produce inaccurate results. Adding more context in your Profile dials Graph in.

Graph is your AI-powered assistant in Slack — it's like having a knowledgeable team member who  understands your code repository and tickets. Get answers about PRs, development progress, and work tasks, including:

• Engineering analytics and insights
• Team productivity tracking
• Code repository monitoring
• Project status updates

Visit our use cases page for detailed examples and inspiration.

Currently, Graph integrates with: GitHub Cloud, Jira Cloud, Linear.

More integrations are coming soon! We welcome feedback on which platforms you'd like to see added! Email us at beta@graphapp.ai

During the beta period:

• Each user is limited to 50 threads per month — this limit might change during the beta
• A thread is defined as a new conversation/query with Graph
• Beta customers will be notified of any changes to these limits

Once Graph is installed in your Slack workspace:

1. Team members can find Graph by clicking "Add Apps" in the Slack sidebar
2. Search for "Graph" in the app directory
3. Start using Graph

We take security seriously. Visit our security page for detailed information about:

• Data handling practices
• Permission scopes
• Security architecture
• Compliance standards

Note: Customer data is not being used to train any public AI models. For detailed information on exactly what data Graph has access to, and how it's being used, see our security page.

• Email: beta@graphapp.ai
• Get inspired by use cases at graphapp.ai/use-cases

When you see something that looks off, just click the feedback button at the bottom of every message. Or, reach out at beta@graphapp.ai